KEYNOTE PRESENTATION: The State of AI in Commerce: 4th Annual Benchmark on Generative AI & Agent Deployments

Now in its fourth year, this flagship keynote reveals how leading retailers and brands are turning AI from experimentation into measurable commerce impact. Based on one of the industry’s most comprehensive AI benchmarking studies, this session unpacks how AI is reshaping product discovery, digital experience, and revenue growth at scale.

As generative AI pilots give way to real-world execution, a new inflection point is here: AI agents in production. From AI-powered shopping assistants and guided selling to autonomous merchandising and content optimization, commerce leaders are redefining how customers discover and buy.

Join Michael Sinoway, CEO of Lucidworks, as he breaks down the latest benchmark findings—where retailers are investing, how they’re driving conversion and AOV, and what’s getting in the way of scaling AI across the customer journey.

Key Topics Include:

● AI Investment Priorities for Retail – Where brands are doubling down to drive conversion, revenue, and margin in 2026

● From Search to Discovery to Agents – How top retailers are evolving from traditional search to AI-powered product discovery and agent-led experiences

● Driving Measurable Commerce Impact – Where AI is lifting conversion rates, AOV, and customer lifetime value

● Trust, Governance & Brand Control – Ensuring accuracy, safety, and on-brand experiences in AI-driven interactions

● What’s Next for AI in Commerce – The strategic moves retailers must make now to compete in a zero-click, agent-driven shopping landscape

This must-attend keynote gives ecommerce, digital, and CX leaders a clear, data-backed view of how to turn AI into a competitive advantage—accelerating growth, improving customer experiences, and winning the next era of commerce.