Naheed Adil

The retail industry is still in a state of massive change – one that will reshape the way businesses and consumers interact. As both technology and consumer behaviors evolve, so too must your omnichannel approach. These panelists delve into the exciting changes they’ve made or plan to make in order to innovate and wow their customer bases.

• Refining your messaging and thinking about hyper personalization strategies
• Considering immersive shopping experience with AI and VR
• Integrating voice and visual search capabilities to further enhance customer experience
• Providing customers with real-time visibility into your supply chain to build trust and transparency
• Implementing easier ways to get customers efficiently through the check-out process
• Being prepared to pivot as the landscape continues to change