AI is no longer a “maybe” for retail, it’s actively reshaping search, merchandising, personalization, and operations. But moving from theory to results is not always straightforward. This panel brings together retail leaders who are running real experiments with AI, sharing what’s working, what’s falling short, and how they’re turning these efforts into measurable business impact.

Expect concrete examples, actionable takeaways, and a candid look at the challenges behind successful adoption.

• Applying AI to boost discoverability, improve product recommendations, and enhance the overall customer experience
• Scaling automation and workflow integration to free up team capacity and reduce operational friction
• Learning from early experiments—successes, failures, and insights to inform your own AI strategy

Retail is entering a new era where every decision, channel, and customer touchpoint is shaped by data and powered by technology. To thrive in 2026 and beyond, leaders must connect insights with action; building seamless experiences that drive loyalty and long-term growth.

Join this session to uncover where to focus your strategy, investments, and innovation efforts to stay competitive in a rapidly evolving retail landscape. Among the topics discussed:

• Decoding customer motivations and behaviors to craft experiences that feel personal and relevant
• Strengthening your operations with technologies that improve transparency, inventory accuracy, and fulfillment speed
• Embracing the next wave of innovation to deliver frictionless experiences for both employees and customers