Steven Lee

Director of Digital Innovation Zenni

Dr. Steven Lee, Director of Digital Innovation at Zenni Optical, developed the first online eye exam platform. With a strong background in software development and UX, he integrates agile methodologies to enhance patient engagement.

Day One: Wednesday, May 7, 2025

1:50 PM TOWN HALL: The Mid-Year Check In: How Our Journey for a Better Journey is Going

eTail Connect East takes place at the almost half-waypoint for 2025; So, let’s check in and see how everyone is doing. What overhauls for customer experience did you have planned for this year and how are they going?

Retail leaders will discuss the changes they had in store for the year, how it’s going and how they may have to pivot to meet expectations. This session is intended to be interactive—so bring your war stories and your successes!

Check out the incredible speaker line-up to see who will be joining Steven.

Download The Latest Agenda