May 07 - 09, 2025
Hilton West Palm Beach, FL
Dr. Steven Lee, Director of Digital Innovation at Zenni Optical, developed the first online eye exam platform. With a strong background in software development and UX, he integrates agile methodologies to enhance patient engagement.
The post-purchase path is complex and fraught with new customer expectations. Listen in as top retailers discuss what they’re focused on to provide exceptional customer care after the sale, in order to gain loyalty. From efficient returns and exchanges, to tailoring message type and channels, to the best use of loyalty and rewards, these methodologies will help demonstrate that you care about the customer past the point of purchase.
Check out the incredible speaker line-up to see who will be joining Steven.
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