Jeremy K. Balkin

Amazon now offers instant refunds and continues to set the bar for customer expectations across the industry. Data shows that 8 in 10 customers review your refund policy before making a purchase. According to the US Chamber of Commerce, almost three-quarters of customers say it's important that a post-purchase experience be positive, but only 1% of shoppers say brands consistently meet expectations. How merchants treat customers after they tap "buy" is crucial to winning or losing loyalty, increasing repurchase rates and cutting complaints. In this session, hear from the former Head fo Fintech at J.P. Morgan, now Founder of TodayPay.

• Transform the refund from a money death channel into a strategic customer acquisition channel
• Unlock the secrets of the refund payment method and learn what no one will tell you about refunds
• Revolutionize the refund customer experience, like Amazon did