Mike Austin

We’re past the tipping point of an interconnected world. Consumers are on multiple platforms and brands must seamlessly integrate digital and physical to create a cohesive and truly impactful customer experience. Our omnichannel experts will uncover strategies and tactics to help organizations further unify online and offline, leading to deeper customer engagement and stronger brand loyalty.

• Understanding the omnichannel landscape and the trends that are most important to capitalize on, today
• Creating consistent branding across channels, but differentiating the
• Using technology to enhance the shopping experience
• Measuring the performance of different initiatives and knowing when to change course