Roshan Varma

SVP, Digital Delta Galil Industries

Roshan is passionate about the intersection of commerce, culture, computers, and collaboration. He is responsible for leading Delta Galil’s global digital transformation, enhancing online customer experience, and driving growth across all digital platforms. Roshan has been a career retail professional with prior roles at Tapestry, AlixPartners, and Abercrombie & Fitch

Day Two: Thursday, May 8, 2025

9:45 AM PANEL REMIX: Back To Basics: The Work Retailers Need to Do to Truly Put the Customer First

In 2024, 64% of CX leaders expected to have larger budgets for CX initiatives. But budgets for what? Where will the expenditures have the biggest impact and what do customers care about most? These retail titans discuss where they plan to focus their marketing dollars to create memorable experiences for their prospective and current customers.

Identifying what matters most to consumers and how they choose their brands
Using the right metrics to measure customer retention, loyalty and churn
Building trust to keep customer loyalty and build brand evangelism
Creating fully optimized, easy-to-use, and customer-centric websites and mobile experiences

Check out the incredible speaker line-up to see who will be joining Roshan.

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